Vertex Blog

3 Inefficiencies that Cause Frustration

There are multiple inefficiencies that exist that afflict some agencies. These inefficiencies can cause frustration and double work. This ultimately leads to less services delivered and less hours billed for services authorized. We’re going to look at 3 common inefficiencies that plague agencies and how they can be averted – which will in turn allow them to bill for more authorized services and provide a higher quality of care for their clients.

What Makes for a Great Client Payroll Management Software?

Is your agency or organization using a hodge-podge of software to manage your client payroll?

Or are you using any software at all?

No matter your answer, client payroll management software should ultimately increase productivity, eliminate data entry errors by allowing staff to use iPad/laptop/PC/telephone or time clock to collect time, piece counts and attendance.

Focus on People – Not Paperwork

At the heart of any good agency software is the ability to efficiently and effectively manage cases. Without it, case management becomes an exercise in loose papers, post-it notes and countless hours unnecessarily consumed by data entry.

What benefits should case management software provide?

-          It should empower all users to collaboratively work more efficiently.

-          Improves communication across all levels of an organization.

-          Ensures that service plans are met and billed.

Implementation of Software for Your Agency – Easy as 1, 2, 3


Back in the 1990’s new software implementation was at best an exercise in futility. New (and expensive) servers and equipment had to be purchased and installed. One or two full time tech employees had to be hired (to manage bugs and user issues). It was a long, involved and expensive proposition. To make matters worse, the administrative office, DSP’s and even CEO’s had to change the way they work in order to accommodate the software.

Getting a Better Grip on Revenue and Operations



Managing staff utilization can be like a child's teeter-totter gone mad. Wild swings can leave staff with massive idle periods (participants not getting services, no billable services happening), or the opposite: staff feeling like they're drinking through a firehose.

The fallout is obvious: over-delivering wastes time and precious staff resources. Underdelivering defeats vocational goals of participants and can leave you scraping to cover costs at the end of the month.

Efficiency in Utilization Rates and Service Billings

Have you ever given any thought on how to increase the utilization rate at your agency?

-          What if you could give DSPs a daily accounting of all services delivered vs. budgeted?

-          What if your DSPs knew daily which service to provide to maximize services delivered for each client?

-          What if you were able to reduce admin time to process by at least 25%?

3 Benefits of ERP Agency Software

Rehab agency services have come a long way since the days of 'day training' programs. Services are vastly more comprehensive, professionalization of staff allows community agencies to have a greater impact – the whole business has 'grown up' over time. Agency services have become very complex – there is a lot to track, record, reconcile, and agencies are increasingly accountable to multiple funding and regulatory programs.

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