5 Pet Peeves of DSP's


5 DSP Pet Peeves

In the past few blog posts we’ve talked about how Intuition by Vertex can help your company increase top line revenue. We’ve talked about a Medicaid horror story and the steps that were taken to prevent future audits from going horribly wrong.

But what about the unsung heroes of the rehab agency? The Direct Support Professionals.

Whereas many people in life walk into an office on a daily basis in order to receive a paycheck (and nothing else), DSP’s come into work in order to make a difference in the lives of others.

They’re not there for the big paycheck.  They’re there because they want to help others.

Here are 5 pet peeves that many DSP’s share:

1.      Thankless careers

PayScale lists “Social worker” as one of the most thankless careers in America.  DSP’s go above and beyond when it comes to giving of themselves and their time to help make a difference in the lives of others. Most of the time it’s not reciprocated and this can lead to feelings of being undervalued.

2.      Lack of communication

Forbes lists “lack of communication” as the #6 reason for poor office morale. If this is the case in your office, a simple 10-minute “standup” meeting once a day (or even once a week) can go a long way in keeping everyone in the loop and workers empowered to do their job. It will even allow them to air small grievances before they turn into big ones.

3.      Different states, different standards

What about the DSP who decides that the cold Minnesota winters are for the birds, and they pack their bags and move to sunny Southern California? The requirements for DSP’s to work in Minnesota can differ from those in California, and it becomes quite the challenge to get certified in order to get a new job.

4.      Stress levels are not equal to pay levels

U.S. News listed human service providers as one of the top 10 underpaid jobs in America. What’s interesting is that not any person off the street can get hired as a DSP. The high standards for education, morals, and professionalism that are required to do the job don’t evenly match the pay they’re receiving.

5.      Paperwork, paperwork, and more paperwork.

Scott Miller asked the director of an agency he was working at how much time he spends doing paperwork. The director responded “50% of the time”.

Scott then goes on to cite 3 reasons why high documentation leads to higher rates of job burnout, less authorized services rendered to clients, and disengagement.


If your agency is struggling with paperwork or burned out DSP’s, let Intuition by Vertex help take on the brunt of the documentation responsibilities.

Intuition can help solve paperwork and administrative time sinks which will make your DSP’s happier and free them up to provide more authorized services to clients.

Give me a call at (614) 318-7100 or send us an email to learn more.

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