We'll make sure you're free to do your job

Our goal is to make sure your nonprofit software investment is well-spent, so you can maximize your limited resources. Vertex offers all the technical support your organization needs to ensure your staff is up to speed on the tools that will enable them to spend more time doing what they do best—helping people with developmental disabilities.

We're here to make sure you get the most out of your information-management software, from setup to long-term support. Here's how:

Implementation
Proven implementation methodology ensures fast results:
After we conduct an assessment, you will be provided with a comprehensive implementation plan to ensure our solutions are correctly implemented for your organization. We'll then make sure your Vertex software is fully implemented and up and running, facilitated by your own personal Product Specialist—a dedicated professional assigned to make sure each product is implemented in a way that best meets your requirements.

Training
Customized training ensures smooth operations:
Our experienced, personable support team will make sure your staff rapidly becomes self-reliant, ensuring fluid, uninterrupted system operations over the long haul. We offer training at our home office in Columbus, Ohio, on-site at your location, or incrementally online. We'll make sure your staff is completely comfortable using Vertex information-management solutions.

Ongoing Support
Fast access to expert support ensures peace of mind:
In order to keep your Vertex software solutions up to date and trouble-free, we provide an advanced Maintenance and Support program that provides you with the latest software updates, and telephone support to answer all your questions. In addition, we can create reports and plan documents customized to fulfill your exact needs. When you contact Vertex, we'll respond with the requisite sense of urgency, connecting to your desktop if needed and marshalling all the resources necessary to get your system operating seamlessly. And there is no limit on the number of support incidents, because we feel that you have the right to the support you need, whenever you need it.

The bottom line? We'll be here when you need us, every time.