Technical Support Services from Vertex Systems - 800-536-3427
It is 4:15 on Friday afternoon and you need to submit your payroll when your server crashes. Maybe it’s 8am on Monday and the DOL auditor is there and you don’t know the right combination of reports you need to give her what she’s looking for.
What will you do?
You’ll call Vertex Systems’ Technical Support team. We offer a range of technical services to provide assistance with our social services technology applications and how they work with your internal system.
Convenient and Fast Remote Support
Vertex Systems’ tech support staff can make use of GoToAssist remote support services to provide live online help, allowing us access with problem computers as if our team were there in the office sitting in front of them. All you need is a connection to the Internet – and we’ll take it from there.
Experienced and Knowledgeable
Our support staff have years of experience helping agencies with their software and system problems. We provide a single point of contact to handle all your software support needs. Vertex Systems provides a service portfolio that offers remote and detailed software technical support, including individual problem fixes and product usage advice, for all of our modules.
Vertex Systems Software Technical Support Services help you:
- Reduce operating costs and increase efficiency
- Improve availability and reduce downtime
- Reduce complexity
- Ease resource and skills constraints.
Our vast product expertise can help your social services agency quickly resolve the most complex software-related problems to keep operations functioning efficiently. Our goal is to ensure you can maximize your investment in your technology solution so your staff can spend more time doing what they do best – helping your clients.
We are here to make sure you get the most from your client payroll, billing, financial, and case management software solutions, from implementation and training to all of your long-term support needs.
The bottom line? We'll be here when you need us, every time!